Refund policy

Return and Refund Policy

Last Updated: 9/4/2024

At Uncle Zac's Toy Store, customer satisfaction is our top priority. We want you to be completely happy with your Funko Pop purchase. If for any reason you are not satisfied, please review our return and refund policy below.

Returns

1. Eligibility for Returns:

  • You have 30 days from the date of delivery to return your item(s) for a refund or exchange.
  • To be eligible for a return, the item must be in its original condition, including the original packaging, and must not be damaged, opened, or altered in any way.
  • Certain products, such as autographed or limited edition items, are non-returnable unless damaged or defective upon arrival.

2. Return Process:

  • To initiate a return, please contact us at unclezacstoys@gmail.com with your order number, the reason for your return, and photos of any damage to the item.
  • Once your return is approved, you will receive instructions on where to send your item(s).
  • You are responsible for covering the shipping costs associated with returning the item unless the return is due to our error (e.g., wrong item shipped, defective item).

3. Items Exempt from Return:

  • Gift cards
  • Autographed or limited edition Funko Pops (unless damaged or defective upon arrival)
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

Refunds

1. Refund Process:

  • Once we receive your returned item and inspect it, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-10 business days.

2. Late or Missing Refunds:

  • If you haven’t received your refund after 10 business days, please first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still haven’t received your refund, please contact us at unclezacstoys@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at unclezacstoys@gmail.com. Depending on your location, the time it may take for your exchanged product to reach you may vary.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us immediately at unclezacstoys@gmail.com with a detailed description and photos of the issue. We will work quickly to resolve the issue and either send you a replacement or issue a refund.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a mistake on our part or the item is defective.

Contact Us:

For any questions or concerns regarding our return and refund policy, please reach out to us at unclezacstoys@gmail.com. We’re here to help!