Cancellation policy

Purchase Options Cancellation Policy

Last Updated: 9/4/2024

At Uncle Zac's Toy Store, we understand that plans can change, and you may need to modify or cancel your purchase. Our goal is to make this process as easy as possible while ensuring a smooth shopping experience. Please review our cancellation policy below for details on canceling or modifying your order.

1. Order Cancellation Policy

Standard Orders:

You may cancel your order within 24 hours of placing it, provided it has not yet been processed or shipped. To cancel an order, please contact us as soon as possible at unclezacstoys@gmail.com with your order number and cancellation request.
If your order has already been processed or shipped, it cannot be canceled. In this case, please refer to our Return and Refund Policy for information on how to return the item.

Custom Orders (Including Uncle Zac's Private Security Upgrade):

Orders that include the Uncle Zac's Private Security upgrade or any custom packaging options can be canceled within 24 hours, as long as production has not begun.
After 24 hours, cancellation may not be possible if customization is already in progress. However, you can still reach out to us to inquire about the status of your order.

2. How to Request a Cancellation

To cancel your order:

Email us at unclezacstoys@gmail.com with the subject line "Order Cancellation" and include your order number, name, and the reason for cancellation.

If your order has already been processed or shipped, cancellation is no longer possible, and you will need to follow our return process once you receive the item.

3. Refund Process for Canceled Orders

If your cancellation request is approved and your order has not been processed or shipped, we will issue a full refund to your original method of payment within 5-10 business days.
If any cancellation fees apply (such as for customized orders that have already been processed), we will notify you of the amount before processing the refund.
You will receive an email confirmation once your refund has been issued.

4. Subscription or Membership Cancellations

If you have signed up for a paid membership or subscription service through Uncle Zac’s Toy Store (such as early access to new items), you may cancel your subscription at any time:

For monthly subscriptions, cancellation must be requested at least 48 hours before the next billing cycle to avoid being charged for the following month.
For yearly subscriptions, cancellation will apply at the end of the current billing period. No partial refunds will be issued for unused months of a yearly subscription.

5. Questions or Concerns

If you have any questions about our cancellation policy or need assistance with canceling your order or subscription, please contact us:

Uncle Zac's Toy Store
Email: unclezacstoys@gmail.com