Shipping policy

Shipping Policy

Last Updated: 9/4/2024

At Uncle Zac's Toy Store, we strive to provide you with a seamless shopping experience, including timely and secure delivery of your Funko Pop collectibles. Please review our shipping policy below for information on processing times, shipping rates, and delivery options.

1. Order Processing Times

  • Standard Orders: All orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

  • Custom and Special Orders: Orders that include custom packaging, such as Uncle Zac's Private Security upgrade, may take an additional 1-2 business days for processing due to the custom care involved.

You will receive an email confirmation once your order has been processed, along with tracking information once your order has shipped.

2. Shipping Rates and Methods

Shipping costs are calculated at checkout based on the weight, size of your order, and your delivery location. We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 5-8 business days.
  • Expedited Shipping: Estimated delivery within 1-2 business days.
  • Free Standard Shipping: For all orders.

3. Shipping Upgrades

For the ultimate protection of your Funko Pops, we offer Uncle Zac's Private Security upgrade. This includes:

  • A PopShield Armor hard case (or custom hard case for non-standard Pops)
  • A custom plywood crate for extra protection
  • Free 2-day shipping

If selected, this upgrade will be applied to your order at checkout.

4. International Shipping

We currently do not offer international shipping.

5. Shipping Restrictions

We currently do not ship outside of the US

6. Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. You can use the provided tracking number to monitor the status of your delivery. If you do not receive a tracking email, please contact us at unclezacstoys@gmail.com.

7. Delayed or Lost Shipments

While we strive to ensure timely deliveries, unforeseen delays may occur due to weather, customs, or other factors beyond our control. If your order is significantly delayed or lost, please contact us at unclezacstoys@gmail.com and we will assist in resolving the issue.

8. Damaged or Defective Items

We take great care in packaging your items to ensure safe delivery. If your Funko Pop arrives damaged or defective, please notify us immediately at unclezacstoys@gmail.com with photos of the damaged item. We will work with you to resolve the issue and arrange a replacement or refund as needed.

9. Questions or Concerns

If you have any questions about our shipping policy or need assistance with your order, please feel free to contact us:

Uncle Zac's Toy Store
Email: unclezacstoys@gmail.com